Privacy Policy

Information Collection and Use

MySWVA.org, Heartwood, 'Round the Mountain, and The Crooked Road collect information from our users at several different points on our websites. If you choose to offer us your e-mail address, name, address, phone or comments, we store this information in a tourism database and it is available to tourism facilities. Information about contests, surveys, special offers and savings and newsletters may be sent to you from mySWVA. Out of respect for the privacy of our users we present the option not to receive these types of communications. Please see our opt-out below.

Online Store
We request information from the user on our order form. Here a user must provide contact information (like shipping name and address). This information is used to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in our Trip Planner feature. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Content and Information Disclaimer

Content and information contained in this site has been compiled by the Southwest Virginia Cultural Heritage Commission, based on data submitted directly from local tourism promotion agencies and business entities. While every effort is made to ensure the accuracy of this information, all data is subject to change without notice. Travelers are advised to contact individual businesses or organizations to obtain information to their satisfaction before traveling.

Links
This web site contains links to other sites. Please be aware that Heartwood is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our privacy page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Freedom of Information Act (FOIA) Policy (PDF)